Privacy Policy
Last Updated: August 31, 2026 • Compliant with Google Play & Indian IT Rules
1. Introduction
LK Enterprise ("we", "us", "our") operates the ziko mobile application and website (zikoapp.online). This Privacy Policy informs you of our policies regarding the collection, use, disclosure, and protection of personal data when you use our platform.
2. Information We Collect
To provide accurate local discovery, ordering, booking, and delivery services, we collect:
- Personal Information: Name, phone number, email address, delivery addresses, and profile details.
- Precise Location Data: We collect GPS location data (with your permission) to show nearby restaurants, stores, salons, calculate accurate delivery distance, and provide real-time GPS tracking of your delivery rider.
- Order & Transaction History: Details of products ordered, appointment times, payments, and receipts.
- Device Information: Device model, OS version, and network provider to ensure optimal app performance.
3. How We Use Your Information
We use collected data solely for legitimate business operations, including:
- Processing, fulfilling, and delivering your orders.
- Facilitating appointment bookings with local service professionals.
- Providing real-time live map tracking between the merchant, rider, and your address.
- Sending order status notifications, OTPs, and customer support communications.
- Preventing fraudulent transactions and ensuring platform safety.
4. Data Sharing & Disclosure
We Never Sell Your Data
LK Enterprise does not sell, trade, or rent your personal information to third-party marketing companies. Data is shared strictly with participating local merchants and assigned delivery partners solely to complete your order fulfillment.
5. Payment Security
All digital payments made through ziko are processed via secure, RBI-authorized, PCI-DSS compliant payment gateways (such as UPI, net banking, cards). We do not store your complete debit/credit card numbers or CVV on our servers.
6. Data Retention & Account Deletion
We retain personal information only as long as necessary for platform operations and legal compliance. Users have the right to request deletion of their account and associated data at any time by contacting our support team at lkenterprise.2024@gmail.com.
7. Grievance Officer & Contact
If you have any questions, concerns, or complaints regarding your privacy or data handling, please contact:
LK Enterprise (ziko Privacy & Compliance)
Jhikira, Howrah, West Bengal, India
Email: lkenterprise.2024@gmail.com | Phone: +91 97490 02205